Frequently Asked Questions
Q | How should I enter my phone number correctly?
A | Your phone number is the primary means of communication after placing an order on the website, so it is essential to enter it correctly. Please follow the format below:
First, include your country code, for example:
Saudi Arabia: (+966)
Bahrain: (+973)
Then, enter your local number without the leading zero. For example, if your mobile number in Saudi Arabia is 05012345678, you should enter it as follows:
+9665012345678
Q | What is the best-selling product?
A | The Ibraq White Musk is the best-selling fragrance.
Q | How do I use hair mist?
A | Shake the bottle well before use, then apply it to damp hair after showering.
Q | Can orders from the UAE store be shipped to other countries?
A | No, orders from the UAE store cannot be shipped internationally. Instead, you can visit the Saudi Arabia store for international shipping options.
Q | Can I purchase a product from the Saudi Arabia store and have it shipped to the UAE if it is unavailable in the UAE store?
A | No, it is very rare for a product to be available in the Saudi Arabia store but not in the UAE store.
Q | How long does delivery take?
A |
Saudi Arabia store: 3 to 5 business days.
Q | What should I do if I receive a damaged product or one with manufacturing defects?
A | After logging into your account, you can view your recent orders. Click on the order icon to review its details.
Then, click on ""Return Order"", fill out the form, and attach a photo or video showing the defect or damage in the product.
Q | I purchased a perfume, but I didn’t like its scent after opening it. Can I return it?
A | No, opened perfumes cannot be returned.
